RACI is a grid that puts one name against every task and decision: Responsible, Accountable, Consulted, Infor…

Every recurring meeting and report was created to answer a question. Most outlive it. Here is how to tell whi…

A practical test for separating a strategy problem from an execution problem: ask whether perfect execution w…

An operator's guide to getting more trainable hours out of fewer square feet in San Francisco — zoning one su…

A practical problem-solving process for small and mid-sized businesses — define the problem precisely, find t…

A practical guide to writing standard operating procedures (SOPs) for a small business: when an SOP is worth…

A plain-spoken guide to running operations well — mapping the work, fixing the bottleneck, documenting proces…